Return and Refund Policy

• If for any reason clients are not satisfied with an order, the item(s) can be returned for refund.

You can return any item for a refund, within 5 days of receiving your original order.  We need to receive the return request  within 5 days since delivery.

For an item to be considered eligible for return, it must be in the same condition in which it was purchased, with no signs of use.

If you have any doubts or questions, please send an email to our customer service at support@tres-hilos.com.

As soon as we will receive your package and will check that the item is conform with how it was shipped to you, we will confirm you by email that your return has been accepted, and we will proceed to refund the credit card with which the payment has been made, the original shipping charges will not be refunded. 

(refund will be made within 30 days, or in line with the credit card policies)

IMPORTANT INFORMATION

• Customized products are not refundable.

• All our items are checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
• Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
• The item must not be worn; it has to be in the same conditions as it was received.